We carefully pack and process every order within 1–3 business days, excluding weekends and public holidays. During festive or peak seasons, processing may take up to 5 business days.

Our parcels are shipped via trusted local couriers. Delivery usually takes 1–5 business days, depending on your location.

If you need to change your order or shipping address, please contact us as soon as possible at veloonaofficial@gmail.com. We’ll do our best to assist, but once your order has shipped, changes are no longer possible.

Yes, returns are accepted within 30 days of purchase. Items must be in their original condition. Please contact us before returning any items to obtain a Return # and instructions. See our Return & Refund Policy.

Currently, we deliver within Malaysia only. For international shipping inquiries, please email veloonaofficial@gmail.com.

1. Check your tracking number from the shipping confirmation email.
2. Contact the courier directly for updates.
3. If unresolved, email us with your order number for assistance.

Email us within 48 hours of receipt with your order number and photos/videos of the damaged item and packaging. We’ll arrange a replacement or refund promptly.

No, only one promo code or voucher can be used per order unless otherwise stated.

Yes! Selected Veloona gift sets come with elegant wrapping. Add your message in the “Order Notes” section during checkout.

Create an account to join our Veloona Rewards Program. Earn points for every purchase and redeem rewards. Learn more here.

• Credit/Debit Cards (Visa, Mastercard)
• FPX Online Banking (Maybank2u, CIMB Clicks, etc.)
• eWallets (Touch ‘n Go, GrabPay, Boost, ShopeePay)

📩 Email:veloonaofficial@gmail.com
📍 Address: No 6, Jalan Kempas 6, 84200 Bukit Bakri, Muar, Johor, Malaysia
📞 Phone: +6018-2011768
🕐 Business Hours: Monday–Friday, 9AM–6PM

VELOONA is a state-switching system. We use scent, sound and ritual design to help you actively shift between states — from anxious to stable, scattered to focused, awake to deeply asleep. Our products include essential oil blends across 3 curated series, diffusers, reed diffusers, room sprays and the free Veloona Listen App with 62 original sound tracks.

Three things make us unique:
1. State-switching design — every scent is crafted for a specific state transition, not just "relaxing"
2. Scent × Sound pairing — we're the only brand globally that pairs each essential oil with matched sound tracks in a free app.
3. Ritual system — with repeated use, the scent becomes a conditioned cue that helps your brain switch states faster each time.

Our free sound companion — 62 original audio tracks across 10 travel destinations and 5 mood playlists, plus 16 ambient sounds you can mix together. Buy any VELOONA essential oil → download the app → enter your order number → all content unlocks permanently. Available on Google Play and Web (listen.veloona.com.my).

We offer a growing range of essential oil blends across 3 curated series:
Essential Series (RM35) — daily state-switching: sleep, focus, energy, comfort
Travel Series (RM38) — destination-inspired: Bali, Kyoto, Santorini and more
Luxury Hotel Collection (RM45) — 5-star hotel lobby scents for your home

Our top pick is Dreamy Lavender — lavender contains linalool, a compound studied for lowering cortisol and calming the nervous system. Pair with the "Sleep Well" playlist in the Veloona Listen App for the full state switch. Also try Velvet Sandalwood (promotes alpha-wave brain activity) or Gentle Vanilla (warm comfort).

Crystal Mint — peppermint menthol stimulates alertness without caffeine. Pair with the "Focusing" playlist + cafe ambient sound in the app. Also try Zesty Lemon (limonene for mood elevation) or Breezy Eucalyptus (eucalyptol for mental clarity).

Most universally loved: Dewy Honeydew (light, fresh, everyone loves it), Seasonal Bliss (balanced floral-fruit), Westyn Breeze (clean hotel lobby). These are safe choices when you want every guest to love the scent.

Add 3–5 drops to any VELOONA ultrasonic diffuser, fill with water, and turn on. For the full state-switching experience, open the Veloona Listen App and play the matched sound track. You can also add oil to a reed diffuser, aroma stone, or bath water. Do not apply directly to skin without dilution.

Yes! Our favourite combinations:
🌙 Deep Sleep: Dreamy Lavender + Gentle Vanilla
🧠 Laser Focus: Crystal Mint + Zesty Lemon
🧘 Zen Calm: Kyoto Garden + Velvet Sandalwood
⚡ Energy Boost: Sunny Sweet Orange + Fresh Lemongrass

Bedside / personal: Auralis 130ML or Orvica 130ML
Bedroom / medium room: Ignis 300ML or Ortica 200ML
Living room / large space: Volara 500ML or Zenora 500ML
No electricity needed: Any reed diffuser (200ML or 100ML)
Beginner / gift: Veloona Mini 220ML (one-button simple)

Scent bypasses conscious processing and connects directly to your brain's limbic system — the emotional control centre. When you inhale VELOONA essential oils, aromatic compounds like linalool (lavender) or menthol (peppermint) trigger neurochemical responses that lower cortisol, shift brain wave patterns, and change how you feel within minutes. With daily repetition, the scent becomes a conditioned reflex — your brain learns that "this smell = time to switch states."

With daily use (3–5 drops per session), one 30ml bottle lasts approximately 3–4 weeks.