Privacy Policy

 

Veloona Privacy Policy

Last updated: October 2025


1. Overview

This Privacy Policy describes how Veloona (“we”, “our”, or “us”) collects, uses, stores, and shares your personal information when you visit our website, interact with us, or make a purchase through our online store.

By using our website, you agree to the terms of this Privacy Policy.

 

2. Personal Information We Collect

We collect several types of information to provide and improve our services:

a. Device Information

When you visit our site, we automatically collect information about your device, including:

  • Your web browser, IP address, time zone

  • Cookies installed on your device

  • Pages or products you view

  • Websites or search terms that referred you to our site

  • How you interact with our site

We collect this information using:

  • Cookies – small data files placed on your device

  • Log files – tracking actions on the site (IP, browser, etc.)

  • Web beacons / tags / pixels – used to understand browsing behavior

b. Order Information

When you make or attempt to make a purchase, we collect:

  • Name, billing and shipping address

  • Email and phone number

  • Payment details (including credit/debit card numbers)

  • Order details and purchase history

c. Other Information

If you contact us, subscribe to our newsletter, or engage with our services, we may collect additional details such as your communication preferences, feedback, and marketing consent.

 

3. How We Use Your Information

 

We use your information to:

  • Process and fulfill your orders (payment, shipping, confirmation)

  • Communicate with you about your orders and inquiries

  • Screen for potential risk or fraud

  • Provide product updates, promotions, or offers (with your consent)

  • Improve our website performance and user experience

We may also use your information for analytics, marketing, or internal business operations in line with legal obligations.

 


4. Sharing Your Information

We share your information only when necessary to run our business:

  • Shopify: our e-commerce platform (Shopify Privacy Policy)

  • Google Analytics: for website analytics (Google Privacy Policy)

  • Third-party logistics and payment providers: to process and deliver your order

  • When required by law (e.g. court orders, fraud prevention, legal compliance)

We do not sell your personal information.

 

 

5. Marketing & Communications

If you have opted in, we may send you updates, promotions, or product information via email, SMS, or social media.

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or replying STOP to SMS messages.

 


6. Behavioural Advertising

 

We may use your data to deliver targeted ads based on your interests.

You can opt out via:


7. Data Retention

We keep your information only as long as necessary:

  • To fulfill your orders and comply with legal obligations

  • To maintain records for auditing or accounting purposes

    When no longer needed, we securely delete or anonymize your data.


8. Your Rights

 

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion

  • Withdraw consent for marketing

  • Request a copy of your data

To exercise these rights, contact us at veloonaofficial@gmail.com.

For EU residents, your data may be transferred outside the EEA (e.g., to Malaysia or the U.S.) in accordance with data protection laws.

 

 

9. Children’s Privacy

 

Our site is not intended for children under 14. We do not knowingly collect personal data from minors.

If you believe a child has provided us with personal data, please contact us immediately to remove it.

 

 

10. Changes to This Policy

 

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Updates will be posted here, and your continued use of our site after any change indicates your acceptance.

 


11. Contact Us

For any privacy-related inquiries or requests, please contact us:

Veloona (under MFD Holdings Sdn. Bhd.)

📩 Email: veloonaofficial@gmail.com

📍 Address: No. 6, Jalan Kempas 6, 84200 Bukit Bakri, Muar, Johor, Malaysia

📞 Tel: +6018-2011768